Privacy policy

This Privacy Policy describes how zanylenoptical.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information 

We collect only essential customer information such as your mailing address, phone number, email address, vision data and credit card information. The contact information you provide will only be used to contact you when necessary. All vision data and credit card information will be used for the sole purpose of billing you for the products and services that you select.

Besides, when you use third party login (such as Amazon, Facebook), a default account is also created on our website, your name and email address are provided to us by the third party. Your password of the third party will never be shared with us.

Please note that we respect your privacy and we do not and will not willingly share the information you provide to us with outside companies or organizations.

We also collect certain information about your device, your interaction with the Site, and other information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. Please refer to the details below for more information about what Personal Information we collect and why.

1. Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analysis on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with our processor ShopYY 

2. Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection: to provide products or services to you to fulfill your order, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor ShopYY, Airwallex Pay, Google, Facebook... 

3. Customer support information

Examples of Personal Information collected: order no., name, billing address, shipping address, email address, and phone number.

Purpose of collection: to provide customer support.

Source of collection: collected from you.

Disclosure for a business purpose: Email


Children’s Information

We are especially sensitive about children’s information. We do not knowingly collect information from individuals under the age of 18. If you are a parent or legal guardian of a minor, you may use Our Services on behalf of such minor child. If you have questions concerning Our information practices with respect to children, or if you believe a child under the age of 18 has provided Us with personal information, please email Us at [email protected] 


How Long We Keep Your Information

We will retain your Personal Information only for as long as we reasonably consider it necessary for achieving the purposes set out in this Privacy Policy, or for as long as we are legally required to retain it.


Right of Deletion

We take reasonable measures to ensure that your personal data is accurate, complete and up-to-date. You have the right to access, modify or delete the personal data we collect. You also entitled to restrict or object to further processing of your personal data at any time. You have the right to receive your personal data in a structured and standard format. You may file a complaint with the competent data protection authority regarding the processing of personal data. In order to protect the privacy and security of your personal data, we can ask you to provide data in order to confirm your identity, access the data, and retrieve and provide the personal data maintained by us. In some cases, applicable legal or regulatory requirements allow or require the denial or deletion of some or all of the personal data we maintain. You can contact us at [email protected] to exercise your rights. We will reply to your request as soon as possible.


California Privacy Rights

Under the CCPA, California residents have certain rights related to their personal information. If you are a California resident, please review these additional privacy disclosures, which provide a summary of how We collect, use, disclose, and sell personal information about you and explain your rights under the California Consumer Privacy Act (“CCPA”).


The right to know.

You may request that We disclose to you the categories of personal information We have collected, used, disclosed, or “sold” within the meaning of the CCPA, including:

Specific pieces of information that We have collected about you

Categories of personal information We have collected about you

Categories of sources from which the personal information is collected

Categories of personal information about you that We have sold, shared, or disclosed for a business purpose

Categories of third parties to whom the personal information was sold, shared or disclosed for a business purpose

The business or commercial purpose for collecting, selling, or sharing personal information (collectively, the “Right to Know”)

The Right to Delete. You have the right to request that We delete personal information about you that We have collected from you (the “Right to Delete”). 


Selling and Sharing of Personal Information

In the last 12 months, we have not knowingly sold any Personal Information of California Consumers, including no actual knowledge that we have sold the Personal Information of California Consumers under the age of 16 years old.

In the last 12 months, we have not shared Personal Information of California Consumers, including the Personal Information of California Consumers under the age of 16 years old. The CCPA defines “sharing” as: Sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration, including transactions between a business and a third party for cross-context behavioral advertising for the benefit of a business in which no money is exchanged.


The Right to Correct.

You have the right to request that we correct any incorrect personal information that we collect or retain about you, subject to certain exceptions.


Right to Opt Out

You have the right to direct Us to not sell or share your personal information at any time (the “Right to Opt Out”). Please contact us at [email protected] to exercise your right to opt out.